Frequently Asked Questions
Please read our FAQ before sending us a message.
Most of our deliveries are free of charge. We offer free delivery for orders within a specified geographic area. However, in cases where your location falls outside this free delivery zone, we will calculate the cost of delivery to your location. This fee is applied to cover the transportation costs associated with delivering your order to a more distant or remote location.
We offer a variety of payment methods to make your shopping experience convenient and secure. Below is a list of the payment methods accepted on our website:
Credit and Debit Cards, PayPal,
Mobile Wallets: If you prefer to use mobile payment methods, you can make payments through popular mobile wallets like Apple Pay, Google Pay, and Samsung Pay, depending on the compatibility of your device and the region.
The delivery time for your order can vary based on several factors, including your location, the shipping method you choose, and the availability of the products you’ve ordered. Here is a general overview of what to expect regarding delivery times:
Standard Shipping: Standard shipping typically takes between 3 to 7 business days for domestic deliveries, depending on your location. For international orders, it can take longer, usually ranging from 7 to 14 business days. Please note that these are estimated timeframes and actual delivery times may vary.
Expedited Shipping: If you choose expedited shipping, you can expect your order to arrive more quickly, typically within 2 to 3 business days for domestic deliveries. International expedited shipping may take around 5 to 7 business days.
Location: The delivery time can vary depending on your location. Urban areas often receive orders more quickly than remote or rural areas. Please consider that additional time may be needed for deliveries to such locations.
Product Availability: If a product is out of stock or on backorder, it may take longer for your order to be fulfilled. We will notify you if there are any delays due to product availability.
Holidays and Peak Seasons: During holiday seasons or peak shopping periods, delivery times may be extended due to high demand. We advise placing your orders well in advance if you have specific delivery date requirements.
Ensuring the security of your personal and financial information when shopping in our online store is of utmost importance to us. We take multiple measures to protect your data and provide a secure shopping experience:
Secure Socket Layer (SSL) Encryption: Our website uses SSL encryption to safeguard the transmission of data between your browser and our server. This encryption ensures that your personal and financial information is encrypted and remains private during the checkout process.
Payment Card Industry Data Security Standard (PCI DSS) Compliance: We adhere to PCI DSS standards, which are designed to enhance the security of credit card transactions. This means your credit card details are handled with the highest level of security and are not stored on our servers.
Secure Payment Gateways: We utilize trusted and secure payment gateways to process your payments. These gateways have their own security protocols in place to protect your financial information.
Regular Security Audits: Our website and systems undergo regular security audits and testing to identify and address vulnerabilities. We work proactively to maintain a secure online environment.
User Account Security: To enhance your account security, we recommend using strong, unique passwords and enabling two-factor authentication (2FA) if it’s available. This adds an extra layer of protection to your account.
Fraud Detection: We employ fraud detection systems to monitor transactions for unusual or suspicious activity, helping to prevent unauthorized use of your payment methods.
Customer Education: We encourage our customers to be vigilant about online security. Be cautious of phishing emails and ensure you are on our official website when making a purchase.
Data Encryption: Any stored personal information is encrypted, and access to this data is restricted to authorized personnel.
After you place an order on our online store, a series of processes are set in motion to ensure your order is fulfilled accurately and efficiently. Here’s an overview of what typically happens after you complete your order:
Order Confirmation: Immediately after you place your order, you will receive an order confirmation email. This email serves as a receipt and includes important details such as your order number, the items you’ve purchased, the total cost, and your shipping address.
Payment Processing: If you haven’t already made payment during the checkout process, your payment method will be charged. This is when the financial transaction is initiated and verified.
Order Processing: Once payment is confirmed, your order moves into the processing phase. This involves picking and packaging the items from our inventory. If you’ve ordered custom or made-to-order products, this is when production may begin.
Shipping and Delivery: After your order is processed, it’s handed over to the shipping department. They’ll arrange for your package to be dispatched to your specified shipping address. You will typically receive a shipping confirmation email with tracking information at this point.
Tracking Your Order: You can use the provided tracking information to monitor the progress of your delivery. This allows you to see when your package is in transit and its expected delivery date.
Delivery: Your package will be delivered to your specified shipping address. The delivery timeframe will depend on the shipping method you selected during checkout.
Receiving Your Order: Once your order arrives, inspect the package to ensure everything is in good condition. If there are any issues with the order, such as damaged or missing items, contact our customer support for assistance.
Customer Support: Our customer support team is available to assist you with any questions or concerns you may have before, during, or after the delivery. If you need to make returns, request replacements, or have any other inquiries, they are there to help.
Feedback and Reviews: We value your feedback. After receiving your order, you may be invited to leave a review or provide feedback on your shopping experience. Your input helps us continually improve our products and services.
Yes, you will receive an invoice for your order. After you place an order on our online store, an order confirmation email is typically sent to the email address you provided during the checkout process. This order confirmation email serves as both a receipt and an invoice for your purchase.
The order confirmation email will include important details, such as:
Your order number: This unique identifier helps us and you track your order.
The items you’ve purchased: It lists the names, quantities, and prices of the products you ordered.
The total cost of your order: This includes the subtotal, any applicable taxes, and the shipping or delivery fees.
Your shipping address: The address where your order will be delivered.
Payment details: If you paid by credit card or another payment method, the last digits of your card (or other payment information) may be included for your reference.
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